Frequently Asked Questions
Everything you need to know about our sewing machines, vacuum cleaners, and store policies.
What kind of warranty comes with my machine?
All new sewing machines and vacuum cleaners include a full manufacturer's warranty. Additionally, Imagine Sewing & Vacuum provides a one-year labor warranty on all new machine purchases to ensure your equipment stays in peak condition.
Do you offer shipping for large sewing cabinets or heavy vacuums?
Yes, we ship nationwide. Most standard orders are processed within 1-2 business days. For oversized items like sewing furniture, we offer specialized freight shipping options which are calculated at checkout.
Can I return a product if it's not the right fit for me?
We offer a 30-day return policy on most unopened and unused items. Please note that specialized software, embroidery designs, and certain floor models may be subject to a restocking fee or marked as final sale.
Do you provide repair services for brands not purchased at your store?
Absolutely. Our certified technicians service most major brands of sewing machines and vacuums. You can drop off your machine at our service center for a comprehensive tune-up or repair estimate.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and offer flexible financing options through Synchrony Bank for qualifying high-end machine purchases.
Are instructional classes included with my sewing machine purchase?
Yes! We believe in supporting your creative journey. Most new sewing and embroidery machine purchases include complimentary 'Get to Know Your Machine' classes to help you master your new equipment.